Cookie Policy
At Diamond Drilling UK, we are committed to protecting your privacy and providing clear information about how cookies and similar technologies may be used on our website.
Diamond Drilling UK, operating through diamonddrillinguk.uk, is operated by Holemasters Demtech Ltd, registered in England and Wales under company number 03221921.
This Cookie Policy explains what cookies are, why they may be used, the information they can collect and how you can manage your preferences when visiting our website.
This policy should be read alongside our Privacy Policy, which explains how we collect, use, store and protect personal information.
1. What Are Cookies?
Cookies are small text files that websites store on your computer, smartphone, tablet or other device when you visit them.
Cookies help websites operate correctly, remember visitor preferences, improve browsing experiences and provide information about website performance.
Some cookies are necessary for basic website functionality, while others support analytics, personalisation and advertising.
Cookies can be temporary or remain on your device for a specified period.
Websites may also use similar technologies, including tracking pixels, local storage and other tools that store or access information on your device.
2. How We Use Cookies
Diamond Drilling UK may use cookies and similar technologies to:
Ensure our website operates correctly and securely
Support website navigation and page loading
Maintain the functionality of contact and enquiry forms
Remember visitor preferences and selected settings
Improve website speed and performance
Understand how visitors interact with our website
Analyse website traffic and visitor behaviour
Identify technical issues and improve usability
Evaluate the effectiveness of website content
Improve the experience of visitors enquiring about diamond drilling, concrete cutting, diamond sawing and associated specialist services
Support advertising and marketing activities where applicable
Protect our website against security threats and misuse
We aim to use cookies responsibly and in accordance with applicable UK privacy and electronic communications legislation.
3. Types of Cookies We Use
Our website may use different categories of cookies depending on the functionality and third-party services enabled.
Essential Cookies
Essential cookies are required for the website to operate correctly or to provide services specifically requested by visitors.
These cookies may support:
Website navigation and page loading
Website security and fraud prevention
Contact and enquiry form functionality
Session management
Remembering cookie consent choices
Maintaining essential website settings
Protecting website forms against spam and misuse
Cookies that are strictly necessary for an exempt purpose may be used without consent under applicable UK legislation.
Analytics and Performance Cookies
Analytics cookies help us understand how visitors use our website and identify opportunities for improvement.
These cookies may collect information about:
Pages visited
Time spent on individual pages
Website navigation patterns
Traffic sources and referral websites
Browser and device characteristics
General geographic location
Website errors and loading performance
Interactions with website content
Where implemented, we may use services such as Google Analytics to measure website performance and understand visitor engagement.
We obtain consent for analytics cookies where required by law. Certain limited statistical uses may qualify for a statutory exemption if all applicable conditions are satisfied.
Functional Cookies
Functional cookies support additional website features and help provide a more convenient browsing experience.
These may include:
Remembering visitor preferences
Saving selected website settings
Supporting interactive website features
Improving the usability of enquiry forms
Remembering choices made during a website visit
Supporting embedded website tools
Some functional cookies may require consent depending on their purpose and whether a legal exemption applies.
Marketing and Advertising Cookies
Marketing cookies may be used to understand the effectiveness of promotional campaigns and deliver relevant advertising.
Where implemented, these cookies may support:
Measuring advertising campaign performance
Identifying visits originating from advertisements
Tracking advertising conversions
Supporting remarketing campaigns
Understanding engagement with promotional content
Measuring the effectiveness of online marketing channels
Marketing and advertising cookies are only used where permitted by applicable law and, where required, after you have provided consent.
4. First-Party and Third-Party Cookies
Our website may use both first-party and third-party cookies.
First-Party Cookies
First-party cookies are placed directly by diamonddrillinguk.uk and generally support website functionality, security, performance and visitor preferences.
Third-Party Cookies
Third-party cookies are placed by external service providers whose tools or content are integrated into our website.
These providers may include:
Website analytics services
Advertising and marketing platforms
Website security providers
Embedded maps and location services
Video hosting platforms
Customer communication and enquiry tools
Website performance and optimisation services
Third-party providers may process information in accordance with their own privacy and cookie policies.
We recommend reviewing the relevant third-party policies for further information about how those providers use cookies and personal information.
5. Cookie Consent
Where required by UK privacy and electronic communications legislation, we obtain your consent before storing or accessing information on your device through non-essential cookies or similar technologies.
This may include advertising cookies, certain analytics cookies and functional cookies that do not qualify for an exemption.
Where a cookie consent management tool is available, you may be able to accept, reject or customise different categories of cookies.
Cookies requiring consent should not be activated until the necessary permission has been obtained.
You can withdraw or change your consent through the cookie preference controls available on our website, where provided.
You may also manage cookies through your browser settings.
Withdrawing consent does not affect processing that was lawful before your consent was withdrawn.
6. How Long Cookies Remain on Your Device
Cookies may remain on your device for different periods depending on their purpose.
The two main types are:
Session Cookies
Session cookies are temporary and generally expire when you close your browser.
They are commonly used to support website navigation, security and temporary functionality.
Persistent Cookies
Persistent cookies remain on your device until they expire or are manually deleted.
They may be used to remember preferences, retain consent choices and support permitted analytics or other website features.
The duration of individual cookies depends on their purpose and the settings applied by the relevant website or third-party provider.
7. Managing and Deleting Cookies
You can manage cookies through your browser settings.
Most web browsers allow you to:
View cookies stored on your device
Delete existing cookies
Block cookies from selected websites
Block third-party cookies
Restrict certain tracking technologies
Receive notifications about cookies
Clear cookies when closing your browser
Cookie management options vary between browsers and devices.
Further information is available through the support pages of Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari and other browser providers.
Please be aware that disabling certain cookies may affect website functionality or prevent some features from working as intended.
8. Google Analytics and Other Tracking Technologies
Where implemented, our website may use Google Analytics or similar measurement technologies to understand how visitors interact with our content and services.
These tools may collect information about:
Website visits and page views
Visitor engagement and navigation
Traffic sources
Device and browser characteristics
General location information
Interactions with website content
Enquiry form activity and conversion events
This information may help us evaluate website performance and improve the experience of visitors looking for diamond core drilling, concrete cutting, wall sawing, floor sawing and associated specialist services.
We aim to avoid transmitting directly identifying information, such as names, email addresses or telephone numbers, through website analytics events.
Analytics and tracking technologies are subject to applicable consent requirements and statutory exemptions.
9. Cookies Used by Embedded Content
Our website may contain content or functionality supplied by external providers.
Examples may include:
Interactive maps displaying service areas or project locations
Embedded videos relating to diamond drilling and concrete cutting services
External contact or enquiry forms
Social media content
Third-party appointment or communication tools
These services may use their own cookies or similar technologies.
Where required, consent will be obtained before non-essential cookies associated with embedded content are activated.
We do not control cookies independently placed by third-party websites after you leave our website.
10. Personal Information and Cookies
Some cookies and similar technologies may collect information that identifies or could potentially identify an individual.
Where information collected through cookies constitutes personal data, it is subject to applicable UK data protection legislation.
Depending on the technology used, this information may include:
IP addresses
Online identifiers
Device information
Browser information
Website interaction data
Cookie identifiers
Approximate location information
We take appropriate technical and organisational measures to protect personal information collected through our website.
For further information about how we process personal data, please refer to our Privacy Policy.
11. Your Data Protection Rights
Where information collected through cookies constitutes personal data, you may have rights under UK data protection legislation.
These may include:
Right of Access: Request a copy of personal information held about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of personal information in certain circumstances.
Right to Restrict Processing: Request limits on how your information is processed.
Right to Object: Object to certain processing activities, including direct marketing.
Right to Withdraw Consent: Withdraw consent where processing relies on your permission.
Right to Data Portability: Request transfer of certain personal information where applicable.
These rights are subject to relevant legal conditions and exemptions.
You may exercise your rights by contacting us using the details provided on our website.
12. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in website functionality, cookie technologies, third-party services, business operations or applicable legal requirements.
Any updates will be published on this page.
We recommend reviewing this policy occasionally to remain informed about how cookies and similar technologies are used on our website.
13. Contact Us
If you have any questions about this Cookie Policy, the cookies used on our website or how we handle personal information, please contact us through our website at diamonddrillinguk.uk.
Diamond Drilling UK
Operated by Holemasters Demtech Ltd
Registered in England and Wales
Company Number: 03221921
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
We encourage you to contact us first so that we can address any concerns directly.