Privacy Policy
At Diamond Drilling UK, we are committed to protecting your privacy and ensuring that personal information is collected, used, stored and handled securely and responsibly.
Diamond Drilling UK, operating through diamonddrillinguk.uk, is operated by Holemasters Demtech Ltd, registered in England and Wales under company number 03221921.
This Privacy Policy explains how we collect, use, share, retain and protect personal information when you visit our website, contact us, request a quotation or enquire about our diamond drilling, concrete cutting, controlled demolition and associated specialist services.
1. Information We Collect
We may collect personal information when you complete an enquiry form, contact us by telephone or email, request a quotation, arrange a site visit or use our services.
Depending on the circumstances, this information may include:
Your full name
Email address
Telephone number
Business or organisation name
Job title or professional role
Business, correspondence or billing address
Construction site or project address and postcode
Details of your diamond drilling and concrete cutting requirements
Project specifications, dimensions and drilling depths
Concrete, masonry and structural material information
Diamond core drilling requirements
Diamond sawing and concrete cutting requirements
Floor sawing, wall sawing and track sawing specifications
Controlled demolition and structural alteration requirements
Site access arrangements and working restrictions
Construction drawings, plans and technical documentation
Site photographs and project measurements
Health and safety information relevant to project delivery
Appointment preferences and project timescales
Enquiry, quotation, booking and service history
Customer correspondence and communications
Billing, invoicing and payment information
IP addresses, browser information, device characteristics and website usage data
We may also receive relevant information from principal contractors, construction companies, civil engineering firms, structural engineers, property developers, facilities managers and other authorised representatives arranging specialist drilling and cutting services.
We aim to collect only the information reasonably necessary to respond to enquiries, assess project requirements, prepare quotations and deliver our services.
2. How We Use Your Information
Diamond Drilling UK may use your personal information to:
Respond to enquiries and requests for information
Discuss diamond drilling and concrete cutting requirements
Prepare quotations and project proposals
Arrange site visits, surveys and technical assessments
Coordinate diamond core drilling services
Arrange concrete cutting and diamond sawing works
Organise floor sawing, wall sawing and track sawing projects
Coordinate specialist drilling and structural alteration works
Assess project specifications and access requirements
Review drawings, plans and technical documentation
Arrange equipment, personnel and specialist contractors
Schedule appointments and coordinate site access
Communicate about project arrangements, progress and completion
Prepare project documentation and completion records
Manage health and safety documentation relevant to our works
Maintain customer and project histories
Manage contracts, invoices, payments and accounts
Respond to complaints and customer support requests
Improve website functionality and visitor experience
Analyse website performance where permitted
Maintain financial and administrative records
Comply with legal, contractual and regulatory obligations
Send relevant marketing communications where legally permitted
We do not sell personal information to third parties.
We do not use personal information for purposes incompatible with those for which it was originally collected unless permitted or required by law.
3. Legal Basis for Processing Personal Information
Under the UK General Data Protection Regulation (UK GDPR), we must have an appropriate lawful basis for processing personal information.
Depending on the circumstances, these may include:
Contractual Necessity
Where processing is necessary to enter into or fulfil a contract with an individual, including preparing quotations, arranging services and managing contractual commitments.
Legitimate Interests
Where processing is necessary for legitimate business purposes, such as responding to enquiries, maintaining customer relationships, coordinating projects, protecting our website and managing business operations, provided those interests do not override your rights.
Legal Obligations
Where information must be processed or retained to comply with applicable legal requirements, including accounting, taxation, health and safety and data protection obligations.
Consent
Where you have provided consent for a specific purpose, such as certain marketing communications or the use of non-essential cookies.
Where we rely on consent, you may withdraw it at any time.
Some information, including contact details, project locations and technical requirements, may be necessary to respond to an enquiry or arrange services. Without it, we may be unable to prepare an accurate quotation or fulfil your request.
4. Sharing Your Information
We may share relevant personal information with third parties where necessary to deliver services, operate our business or meet legal obligations.
These may include:
Diamond drilling specialists
Concrete cutting and diamond sawing contractors
Controlled demolition professionals
Structural engineers and technical consultants
Construction contractors and project managers
Civil engineering companies
Specialist equipment hire and supply companies
Health and safety consultants
Site managers and authorised project representatives
Transport and logistics providers
Website hosting and IT support providers
Customer relationship management and communication platforms
Payment processing and financial service providers
Accountants, insurers and professional advisers
Regulatory bodies, public authorities and law enforcement agencies where legally required
Relevant information shared for project delivery may include contact details, site locations, access arrangements, project specifications and technical documentation.
Where appropriate, project information and completion documentation may be shared with authorised customers, principal contractors, engineers and other appointed project representatives.
We only share personal information where there is an appropriate business or legal reason.
Where service providers process personal information on our behalf, we require suitable data protection arrangements and safeguards.
5. How We Protect Your Information
Diamond Drilling UK takes reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Depending on the systems used, these measures may include:
Secure electronic storage
Password protection and access controls
Restricted access to customer and project information
Appropriate website security measures
Secure handling of drawings, project specifications and technical documentation
Staff and contractor confidentiality arrangements
Procedures for managing information security incidents
Access to personal information is limited to individuals and service providers who require it for legitimate operational purposes.
We also take reasonable steps to protect information contained in quotations, project records, site documentation and customer correspondence.
Although we take precautions to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, contractual and regulatory requirements.
Retention periods depend on the nature of the information.
For example:
Enquiry records: May be retained for a reasonable period to respond to requests and manage follow-up communications.
Customer and booking information: May be retained while services are being arranged or delivered and for an appropriate period afterwards.
Project specifications and technical drawings: May be retained where necessary to support project records and contractual requirements.
Site records and completion documentation: May be retained for operational, professional and potential legal purposes.
Health and safety documentation: May be retained for periods appropriate to applicable legal obligations and project requirements.
Project correspondence: May be retained to support service history, dispute resolution and project administration.
Financial and accounting records: May need to be retained for six years or longer where legally required.
Marketing records: May be retained until you unsubscribe, object or withdraw consent, as applicable.
Certain construction and project records may need to be retained for longer periods where necessary to establish, exercise or defend legal claims.
When information is no longer required, we take reasonable steps to delete or anonymise it securely.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support functionality, improve performance and understand how visitors use our website.
Cookies are small files stored on your device when you visit a website.
The categories of cookies that may be used include:
Essential Cookies: Support core website functionality, security and navigation.
Analytics Cookies: Help measure website traffic and visitor interactions.
Functional Cookies: Remember settings and improve website usability.
Marketing Cookies: Support advertising and campaign measurement where implemented.
Where required by applicable law, we obtain consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings and any consent management tools available on our website.
For more information, please refer to our Cookie Policy.
8. Your Data Protection Rights
Under UK data protection legislation, you have certain rights concerning your personal information.
These may include:
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Ask us to correct inaccurate or incomplete information.
Right to Erasure: Request deletion of personal information in certain circumstances.
Right to Restrict Processing: Request that we limit how your information is used.
Right to Data Portability: Request transfer of certain personal information where applicable.
Right to Object: Object to certain processing activities, including direct marketing.
Right to Withdraw Consent: Withdraw consent where consent is our lawful basis for processing.
You can object to the use of your personal information for direct marketing at any time.
These rights are subject to applicable conditions and exemptions. Certain records may need to be retained to comply with legal, contractual or regulatory requirements.
To exercise your rights, please contact us using the details provided on our website.
9. Third-Party Websites
Our website may contain links to external websites operated by third parties.
Diamond Drilling UK is not responsible for the content, security or privacy practices of external websites.
We recommend reviewing the privacy policies of third-party websites before submitting personal information.
10. International Data Transfers
Some service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be applied in accordance with UK data protection legislation.
These may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.
You may contact us for further information about the safeguards applicable to international transfers of your personal information.
11. Children's Privacy
Our website and services are intended primarily for adults, businesses, construction contractors, property developers, civil engineering firms, facilities managers and organisations requiring professional diamond drilling and concrete cutting services.
We do not knowingly collect personal information directly from children through our website.
If we become aware that information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to delete it unless retention is legally required.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, business operations or applicable legal requirements.
Any changes will be published on this page.
We recommend reviewing this policy occasionally to remain informed about how personal information is handled.
13. Contact Us
If you have any questions about this Privacy Policy, how we process personal information or your data protection rights, please contact us through our website at diamonddrillinguk.uk.
Diamond Drilling UK
Operated by Holemasters Demtech Ltd
Registered in England and Wales
Company Number: 03221921
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
We encourage you to contact us first so that we can address any concerns directly.